If any of you follow me on Twitter, then I’m sure most of you will have seen my absolute fury over the past week or so at Zavvi.
I suppose I should start from the beginning…
I pre-ordered Lightning Returns: Final Fantasy XIII on 05-02-14 that was due for release on Valentine’s Day, and I got 10% off for pre-ordering so that took my total down to £26.78.
Happy days! Brand new game on release for nearly half the price, great for me as I can’t usually afford to get games on release due to being in a constant state of skint. It seemed too good to be true.
Thursday 13th came and there was still no sign of my order being dispatched so I got a bit worried and sent this tweet to Zavvi, with the follow up reply that came on the day of release.
Then came this email to explain what had happened.
Which was fair enough, shit happens and obviously they don’t have the stock to send out as the manufacturers haven’t sent it. I was prepared to wait for Lightning. She’s worth it obviously.
Saturday I was in work, and checked my emails as I was on my lunch and was surprised to find not one but TWO emails from Zavvi.
I didn’t send a request to cancel anything! The last message I sent to Zavvi was on twitter saying thank you!
Cue the rage…
Naturally when I got on my next break I wanted to know what in the actual hell was going on.
Then when I got home and had still received no reply, I sent an email through my account on the message centre. I now wish I hadn’t bothered as the emails I got when replying were clearly either never read or just glossed over.
This reply was Sunday morning:
After sending my contact number, I hadn’t received a call or reply until I got this on Monday:
The fact I got an apology was something, but saying I would have to re-put the order back through myself, to be charged the full amount even though I had pre-ordered with 10% is ridiculous.
Every email I got didn’t even mention my original complaint.
I DIDN’T CANCEL THE ORDER IN THE FIRST PLACE!
So first of all the game is delayed and wouldn’t be sent out until 3 days after release, then my order is cancelled for no reason and when questioned I just get the runaround with no explanation.
Absolutely unacceptable customer service. Needless to say my FFX/X-2 HD Limited Edition pre-order will be cancelled by myself for a retailer that delivers what they promise.
(I waited a few days to post this because I wanted to let the boiling hot rage get down to a simmer…)